The company will offer free service until July 25 in the areas affected by the earthquakes
The company also confirmed that users who had previously canceled their service will receive an automatic credit, allowing them to reactivate their connection at no cost during the established period. This is a key decision to quickly expand access to the service in a situation where traditional telecommunications infrastructure has been severely compromised.
Starlink, the satellite internet company of Elon Musk, announced that it will offer free service in the affected areas of Venezuela following the devastating earthquakes that struck the country and caused severe damage in various regions of the Caribbean nation.
The measure will be in effect until July 25 and aims to restore communications in the hardest-hit areas. In the midst of a disaster of this magnitude, recovering connectivity would allow for coordinating rescues, facilitating humanitarian assistance, and keeping affected families in touch.
According to the company, the benefit will reach both new users and current customers located within the areas impacted by the earthquakes. Thus, those who already have an active subscription will not need to take any additional steps, as the credit will be automatically applied to their accounts.
In addition to free access, Starlink announced that it is working to accelerate the deployment of satellite terminals in the most affected areas. “We are also working to quickly implement Starlink terminals and restore connectivity in the hardest-hit areas,” the company emphasized while communicating its support to the affected communities.
For new users located in the areas affected by the emergency, the company explained that they will need to purchase the corresponding kit and then contact customer service to access the free benefit until July 25. Additionally, those who have suffered damage to their equipment as a result of the earthquakes can request a replacement at no cost through technical support.
With this decision, Starlink once again demonstrates the strategic value of satellite connectivity in critical scenarios, especially when conventional networks are out of service or lose operational capacity. In an emergency, having internet access can make the difference between isolation and effective coordination of aid.
