Flybondi was summoned in Córdoba for the repeated cancellation of commercial flights

The General Directorate of Consumer Defense and Commercial Loyalty of Córdoba initiated a legal action ex officio against the airline Flybondi due to the repeated cancellations of scheduled flights in the province. Local authorities demanded that the airline provide real solutions to those affected, detail the reasons for the disruptions, and refund the money. The official resolution is based on the articles of Provincial Law 10.247 and National Law 24.240 aimed at regulating user protection.

Administrative files will be directly referred to the legal department if the company does not attend the mandatory commercial conciliation meetings. The state agency would charge alleged violations of the duty to provide truthful information, grant dignified treatment to passengers, and breach of contract. The General Director of Consumer Defense and Commercial Loyalty of Córdoba, Ariel Juri, stated: "In light of the large number of complaints received and the uncertainty faced by passengers, we initiated an ex officio action to demand concrete answers from the company and protect the rights of Córdoba consumers."

The intervention of the provincial government occurred after a 60% increase in the number of complaints received during the current month of July was confirmed. The public agency is actively processing about 60 formal complaints submitted by individual users who were affected by the airline's cancellations. Additionally, a request was sent to the National Civil Aviation Administration (ANAC) to audit Flybondi's capabilities.

Corporate Absences and Suggestions for Users

The official in charge of the control area detailed that the representatives of the airline Flybondi did not attend the meetings set to seek negotiated solutions. The recurring absence of corporate responses complicates the swift resolution of the individual conflicts raised before the agency's entry desk. In light of this neglect, the authority publicly recommended refraining from booking tickets until the general situation of flights is regularized.

The government authorities of Córdoba requested that those who have previously purchased tickets do not delay in submitting their complaints to the control offices. The official advice aims to anticipate operational inconveniences that may arise during the days when scheduled transfers must take place. Complaints are received both in person and virtually to expedite the initiation of economic compensation cases for affected customers.

The airline suspended its regular operations on July 2 and recently announced its partial reactivation using only two aircraft in its fleet. Company spokespeople reported the opening of an internal audit to delineate the responsibilities of a previous administration in resource management. The judicial file will continue to gather testimonies from affected Córdoba residents until the full refund of ticket money is achieved.