During the presentation of results for the first quarter of 2026, Airbnb devoted an important part to explaining how it is incorporating artificial intelligence tools in different areas of the company. In particular, the firm said that 60% of the new code produced by its engineers during the period was written by IA.
This progress is in addition to what other major technology companies such as Google, Microsoft and Spotify have already reported, which also highlighted the accelerating role of AI in software development. CEO Brian Chesky noted that artificial intelligence is especially useful for creating tools for its API partners, those who manage properties with different systems
.Partner promotion and tool development
“API partners say they want to be better hosts and need better tools. AI offers enormous momentum: where before perhaps a team of 20 engineers was needed, an engineer can now deploy agents to do much of the work under supervision. Adopting AI tools gives us room to create more software for API partners, accelerating jobs we didn't have resources for before,” Chesky explained
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In this way, the company manages to generate more solutions faster and with less human resources than was possible before. This represents an important lever for scaling support to hosts using different platforms
In parallel, Airbnb has been expanding the use of AI in customer service for a year. Chesky said the bot now solves 40% of cases without the need to recruit a human operator, up from 33% earlier this year
